About Smartpen Australia and New Zealand

Smartpen is a digital pen technology expert based in Brisbane and servicing customers across Australia and New Zealand.

  • Smartpen has been a reseller of the Livescribe product range since launch in Australia in 2008.
  • Smartpen is the official distributor (and reseller) for New Zealand (see here: http://www.smartpen.co.nz).
  • We offer post sales support and training across Australia and New Zealand. If you have a warranty question or a faulty smartpen please use this warranty support request form

Our Comments Policy on Blog Posts

Comments are welcome on all our blog posts. Where a post is more than 18 months old comments have be turned off.


20 Responses to About Smartpen Australia and New Zealand

  1. Yvonne Li says:

    Hi Mark, does myscript transcribe the audio to Word? I’ve managed to export the notes to pdf but would really like to know if I can have it in MS word, would be good if all recordings in audio can be transcribed and saved to word as well.

    • Mark Parker says:

      Hi Yvonne
      MyScript is purely hand writing to text. Whilst products like Dragon Naturally Speaking provide audio to text the product doesn’t handle more than 1 or 2 voices – so in a classroom or meeting environment it isn’t an option.

      Voice to text is still the holy grail…

      If you want to at least convert hand written notes to text I would recommend MyScript.

      cheers Mark

      • Shakti says:

        Hi Mark,

        Sorry to hijack this thread but that seems to be the only way to get a message to you. It’s Shakti BTW. I got my Sky Pen yesterday and Livescribe Desktop does not let me update. I keep getting there is a problem with the internet connection when there isn’t. I uninstalled the software, downloaded a new exe file from the web, installed and got the same message. Is there somewhere an .exe file with the wifi update I could download?
        That would be great. Thanks Marl


        • Mark Parker says:

          Hi Shakti
          Firstly, you can always reach me via the customer service email address on our site – support@smartpen.com.au.

          Secondly, the new Sky WiFi smartpen doesn’t use Livescribe Desktop – it uses Evernote – so if you’re trying to update or register via LD then you may have corrupted the pen – what I’d suggest is for you to send a note to the above email address so we can work to solve this for you

          cheers Mark

        • infamousart says:

          Hi Mark,

          Maybe that helps to solve the problem. Attached I have a screen print of the site where I get stuck. The pen still wants to be registered.

          Thank you Shakti

        • Mark Parker says:

          Hi Shakti
          From what you’ve described, I think you’re caught up in a minor issue whereby the new Sky pen was causing LD to launch and screw things up. I believe a fix has been released – what I’ll do is forward your email to the US team and ask them to respond – it’s all fixable so no need to stress..!

          cheers Mark

  2. Niklas E says:

    Hi Mark,

    i didn’t find a contact form, so I have to post my question here.

    I also have a smartpen of Livescribe. It’s the echo.
    And now, I want to create my own application for my smartpen but Livescribe
    closed the development-support 😦
    I cannot find a link to download the Livescribe Desktop SDK and Livescribe Platform SDK.
    Do you have these files? Could you upload these files somewhere?
    I would be eternally grateful if you send me a positive answer.


    • Mark Parker says:

      Hi Niklas
      The software developer SDK has been withdrawn as the company is not allowing third party apps to be developed anymore. I don’t have a copy of the SDK

      cheers Mark

  3. Frank G. says:

    I’d like to record the audio from online sales calls with my Echo smartpen. I typically use a headset with WebEx so that I am free to type, run a sales demo and take notes. I shy away from using the speakerphone since the audio quality seems to suffer so is there a way to record directly to the pen from other apps like WebEx directly if the pen is plugged into the USB cable?

    • Mark Parker says:

      Hi Frank
      Using the Livescribe smartpen to record telephone based conversations in Australia and NZ is quite ‘legally’ complex. We will need more information about what you’re trying to do before we can help

      cheers Mark

  4. Frank G. says:

    Thanks for the response Mark. I’m in the USA and have only started using the pen. Nothing online yet, but when I’ve done it face to face I ask first.

    Since I don’t use a speakerphone during online sales calls typically, I want to find a way to get a quality two way call recorded (assuming the customer is ok with it). I tried to plug the pen into my Win 7 laptop and it does not appear as an audio device so no luck there.


  5. kriscacte says:

    Hi Mark,

    I am a frequent reader of your blog and have seen you feature an infographic on the Flipped Classroom. I recently have had a chance to be involved in the development of one. You can find it here: http://newsroom.opencolleges.edu.au/learning-analytics-infographic/.

    Let me know what you think. And if you can feature it on your blog, I’d be really ecstatic! πŸ˜€


    Krisca C. Te
    Open Colleges, Sydney

  6. Penny says:

    How much is a 4gb smartpen and how do I place an order?

    • Mark Parker says:

      Hi Penny
      We probably won’t have the 4GB Echo for a while so the best option would be either the 2GB Echo or the 8GB Pro Pack – details for both are on smartpen.com.au – order online

      cheers Mark

  7. Kate Lowe says:

    Hi Mark, I have a Smart Pen Pulse that I used to use with a PC when at work. I now have a Mac and I work from home. Am I able to set up the pen on my Mac? If so what do I need to know? I’m not sure I still have any serial numbers or the like.

  8. Kate Lowe says:

    Hi Mark,
    Thanks for your help. Unfortunately, I’ve hit a snag. My old email address is no longer active so I’m having trouble authorising my pen for my current computer.

    I hope you can help.



    • Mark Parker says:

      Hi Kate
      I edited your comment to remove some of the ID info – I’ll send this onto the US team and get them to help out

      cheers Mark

      • Kate Lowe says:

        Thank you.

        On 17/11/12 9:04 AM, “The Smartpen Blog” wrote:

        > Mark Parker commented: “Hi Kate I edited your comment to remove some of the ID > info – I’ll send this onto the US team and get them to help out cheers Mark” >

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