A new customer of Smartpen raised an issue with me about the wording of the name of the spiral bound notebooks on the Smartpen website. The concern raised was that the name of the product referenced the term “A4” when the pads were not a true A4 size.
At the time of creating the products in the store a decision was made to use the term A4 so as to simplify how we describe the pads. At no time did we not provide detailed product information on the site. If you click on the product the detailed product information clearly states the pads are approximate A4 and the actual dimensions are listed.
So whilst the product details section outlined the fact that the pads weren’t true A4 and provided actual dimensions, the customer felt that the name of the product was misleading. We’ve taken these concerns seriously and amended the name of these two products on our site.
Please feel free to contact me if you have any questions about how our products are described or displayed.