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	<title>The Smartpen Blog &#187; Mark Parker</title>
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	<description>Livescribe Pulse Smartpen - One day all pens will be this smart</description>
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		<title>The Smartpen Blog &#187; Mark Parker</title>
		<link>http://blog.smartpen.com.au</link>
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		<title>Livescribe Pulse Smartpen &#8211; the awards keep coming</title>
		<link>http://blog.smartpen.com.au/2008/11/16/livescribe-pulse-smartpen-the-awards-keep-coming/</link>
		<comments>http://blog.smartpen.com.au/2008/11/16/livescribe-pulse-smartpen-the-awards-keep-coming/#comments</comments>
		<pubDate>Sun, 16 Nov 2008 06:36:08 +0000</pubDate>
		<dc:creator>Mark Parker</dc:creator>
				<category><![CDATA[livescribe]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[BlackBerry]]></category>
		<category><![CDATA[HP]]></category>
		<category><![CDATA[Jim Marggraff]]></category>
		<category><![CDATA[Lenovo]]></category>
		<category><![CDATA[Livescribe Smartpen]]></category>
		<category><![CDATA[Mark Parker]]></category>
		<category><![CDATA[Nikon]]></category>
		<category><![CDATA[Pulse Smartpen]]></category>
		<category><![CDATA[SanDisk]]></category>
		<category><![CDATA[smartpen]]></category>
		<category><![CDATA[Sony]]></category>
		<category><![CDATA[Ubergizmo]]></category>

		<guid isPermaLink="false">http://smartpen.wordpress.com/?p=43</guid>
		<description><![CDATA[You might recall our post last month where we mentioned the exciting news of Livescribe being recognised by Popular Mechanics as one of this years 10 most brilliant gadgets.
Further recognition was announced over the weekend. Ubergizmo has announced that Livescribe Pulse Smartpen has been selected in its annual Uber10 awards. The awards focus on gadgets [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.smartpen.com.au&blog=5232133&post=43&subd=smartpen&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<p>You might recall <a href="http://smartpen.wordpress.com/2008/10/16/livescribe-recognised-among-10-most-brilliant-gadgets/">our post last month</a> where we mentioned the exciting news of Livescribe being recognised by <a href="http://www.popularmechanics.com/technology/reviews/4287283.html?page=4&amp;series=60">Popular Mechanics as one of this years 10 most brilliant gadgets</a>.</p>
<p>Further recognition was announced over the weekend. <a href="http://www.ubergizmo.com">Ubergizmo</a> has announced that <a href="http://www.smartpen.com.au">Livescribe Pulse Smartpen</a> has been selected in its annual Uber10 awards. The awards focus on gadgets priced under $400 and deliver most bang for your buck.</p>
<p>Livescribe was included in a stellar list of the world’s leading gadget companies including: This year products from Apple, BlackBerry, HP, Lenovo, Nikon, Nintendo, SanDisk, and Sony</p>
<p><a href="http://www.ubergizmo.com">Ubergizmo</a> is one of the fastest growing gadget blogs on the planet. The recognition of Livescribe is a credit to <a href="http://www.livescribe.com/company/team.html">Jim Marggraff and his team</a></p>
<br /> Tagged: Apple, BlackBerry, HP, Jim Marggraff, Lenovo, livescribe, Livescribe Smartpen, Mark Parker, Nikon, Pulse Smartpen, SanDisk, smartpen, Sony, Ubergizmo <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/smartpen.wordpress.com/43/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/smartpen.wordpress.com/43/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/smartpen.wordpress.com/43/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/smartpen.wordpress.com/43/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/smartpen.wordpress.com/43/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/smartpen.wordpress.com/43/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/smartpen.wordpress.com/43/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/smartpen.wordpress.com/43/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/smartpen.wordpress.com/43/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/smartpen.wordpress.com/43/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.smartpen.com.au&blog=5232133&post=43&subd=smartpen&ref=&feed=1" />]]></content:encoded>
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		<title>Smartpen &#8211; Our Livescribe site launches</title>
		<link>http://blog.smartpen.com.au/2008/10/31/smartpen-our-livescribe-site-launches/</link>
		<comments>http://blog.smartpen.com.au/2008/10/31/smartpen-our-livescribe-site-launches/#comments</comments>
		<pubDate>Fri, 31 Oct 2008 11:32:32 +0000</pubDate>
		<dc:creator>Mark Parker</dc:creator>
				<category><![CDATA[livescribe]]></category>
		<category><![CDATA[Australia Post]]></category>
		<category><![CDATA[Livescribe Smartpen]]></category>
		<category><![CDATA[Mark Parker]]></category>
		<category><![CDATA[PayPal]]></category>
		<category><![CDATA[salesnet]]></category>
		<category><![CDATA[smartpen]]></category>

		<guid isPermaLink="false">http://smartpen.wordpress.com/?p=28</guid>
		<description><![CDATA[I’m pleased to announce (belatedly) that we finally launched the Smartpen website yesterday. We got the site live with a full set of products and accessories along with our own database of knowledge and FAQ to help our local customers. 
We still have a couple of minor quirks to iron out – namely getting the [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.smartpen.com.au&blog=5232133&post=28&subd=smartpen&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<p class="MsoNormal" style="margin:0 0 10pt;"><span style="font-size:small;font-family:Calibri;">I’m pleased to announce (belatedly) that we finally launched the <a href="http://www.smartpen.com.au" target="_blank">Smartpen website</a> yesterday. We got the site live with a full set of products and accessories along with our own database of knowledge and FAQ to help our local customers. </span></p>
<p class="MsoNormal" style="margin:0 0 10pt;"><span style="font-size:small;font-family:Calibri;">We still have a couple of minor quirks to iron out – namely getting the software to display the sales price consistently and updating some of the images to be better quality – but overall, we’re live and taking Livescribe orders in a more automated fashion.</span></p>
<p class="MsoNormal" style="margin:0 0 10pt;"><span style="font-size:small;font-family:Calibri;">The team put in some long days to get us to this point and we were really pleased to get some early positive feedback from visitors and customers – specifically the feedback from Rob Vos and Anita Swift. </span></p>
<p class="MsoNormal" style="margin:0 0 10pt;"><span style="font-size:small;font-family:Calibri;">As we’ve communicated to everyone who’s found us, we’re capturing every single piece of feedback and using this to fine tune how we engage with our customers and also how we ultimately engage with BigAnt and Livescribe as to where the Livescribe Smartpen is going. </span></p>
<p class="MsoNormal" style="margin:0 0 10pt;"><strong><span style="font-size:small;font-family:Calibri;">What changes are we working on?</span></strong></p>
<p class="MsoListParagraphCxSpFirst" style="text-indent:-18pt;margin:0 0 0 36pt;"><span><span><span style="font-size:small;font-family:Calibri;">1.</span><span style="font:7pt 'Times New Roman';">       </span></span></span><span style="font-size:small;font-family:Calibri;">On the site, we’re working hard to iron out a really annoying glitch as to how the RRP is displayed. For reasons unknown, the software “might” show a price that is ex-GST, or it “might” show a price that is inc-GST – we’ll have this resolved by the 3<sup>rd</sup> November. </span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-18pt;margin:0 0 0 36pt;"><span><span><span style="font-size:small;font-family:Calibri;">2.</span><span style="font:7pt 'Times New Roman';">       </span></span></span><span style="font-size:small;font-family:Calibri;">Some of the product images are a bit ordinary. We’ll spend some time over the weekend toying with these so that we can display really nice, clear images.</span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-18pt;margin:0 0 0 36pt;"><span><span><span style="font-size:small;font-family:Calibri;">3.</span><span style="font:7pt 'Times New Roman';">       </span></span></span><span style="font-size:small;font-family:Calibri;">How we account for delivery is still clunky. The software allows us to create a complex formula that “might” generate a more balanced delivery fee charge. This clearly needs more work and more data as to our actual freight charges. We’re probably going to move away from Australia Post due to the limitations as to what we can package and send. </span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-18pt;margin:0 0 0 72pt;"><span><span><span style="font-size:small;font-family:Calibri;">a.</span><span style="font:7pt 'Times New Roman';">       </span></span></span><span style="font-size:small;font-family:Calibri;">Just so you understand – we treat delivery as cost recovery. But this gets hard <span> </span>to determine as we have items that are cubically large but light, items that are smaller but much heavier, and some small items that are also light. </span></p>
<p class="MsoListParagraphCxSpLast" style="margin:0 0 10pt 36pt;"><span style="font-size:small;font-family:Calibri;">I suspect we’ll default to a delivery fee that is blended for the larger and smaller items. </span></p>
<p class="MsoNormal" style="margin:0 0 10pt;"><strong><span style="font-size:small;"><span style="font-family:Calibri;">What else will we put on the site?</span></span></strong></p>
<p class="MsoListParagraphCxSpFirst" style="text-indent:-18pt;margin:0 0 0 36pt;"><span><span><span style="font-size:small;font-family:Calibri;">1.</span><span style="font:7pt 'Times New Roman';">       </span></span></span><span style="font-size:small;font-family:Calibri;">We’re working to expand the product descriptions so that we can give a better indication of what each product set comprises</span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-18pt;margin:0 0 0 36pt;"><span><span><span style="font-size:small;font-family:Calibri;">2.</span><span style="font:7pt 'Times New Roman';">       </span></span></span><span style="font-size:small;font-family:Calibri;">We will be <a href="http://www.smartpen.com.au/help.php?section=FAQ">updating the FAQ</a> to include some specific content to help Mac users understand how to use the product. </span></p>
<p class="MsoListParagraphCxSpLast" style="text-indent:-18pt;margin:0 0 10pt 36pt;"><span><span><span style="font-size:small;font-family:Calibri;">3.</span><span style="font:7pt 'Times New Roman';">       </span></span></span><span style="font-size:small;font-family:Calibri;"><a href="http://www.paypal.com.au">PayPal as a payment option</a> – I was convinced we wouldn’t be asked to accept PayPal but go figure day 2 and someone enquires as to whether they can pay via PayPal…</span></p>
<p class="MsoNormal" style="margin:0 0 10pt;"><span style="font-size:small;font-family:Calibri;">Your feedback is important. If you have any comments or suggestions please drop us a line or add a comment to this post. </span></p>
<br /> Tagged: Australia Post, livescribe, Livescribe Smartpen, Mark Parker, PayPal, salesnet, smartpen <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/smartpen.wordpress.com/28/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/smartpen.wordpress.com/28/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/smartpen.wordpress.com/28/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/smartpen.wordpress.com/28/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/smartpen.wordpress.com/28/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/smartpen.wordpress.com/28/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/smartpen.wordpress.com/28/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/smartpen.wordpress.com/28/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/smartpen.wordpress.com/28/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/smartpen.wordpress.com/28/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.smartpen.com.au&blog=5232133&post=28&subd=smartpen&ref=&feed=1" />]]></content:encoded>
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