Livescribe Founder and CEO Visiting Australia
I’m very pleased to advise that Livescribe founder and CEO Jim Marggraff will be visiting Australia next week.
The Livescribe team has kindly organised a social event with Jim on Monday night the 17th February.
Details of the event are here
This is a great opportunity to meet Jim and some of the team – including the Smartpen team.
I hope to see you there.
About Mark Parker
Mark Parker is the owner of Smartpen - a business unit of Smart Selling International Pty Ltd.
Smartpen was the first sales agent for Livescribe in Australia and offers the most comprehensive range of Smartpens and accessories available in Australia.
As the founder of Smart Selling, Mark is (also) focused on helping sales focused organisations understand and harness emerging web 2.0 technologies in the social media, enterprise 2.0, and sales 2.0 space.
You can find him online at - Twitter (@smartselling or @smartpen), LinkedIn - http://www.linkedin.com/in/smartselling
“In a small number of cases, obscure IT environments require further investigation to get the application working. ”
You mean like the “obscure” bank I work for with over 100k desktop computers? As has been pointed out: the proxy configuration works for checking for updates. However, the update *installer* does not recognize proxy servers. Specifically:
* Click “Check for Updates” in the Help menu
* Message says “An Update is Available”
* Default web browser launches URL http://www.livescribe.com/cgi-bin/WebObjects/LSDesktopServer.woa/wa/downloadDesktopApplication/?data1=/Livescribe/LDVersions/2.0.2.36162/LivescribeDesktopInstall.exe
* Launch the file.
* Installer runs, showing that it is attempting to download the file named “ld-install-1033.msi”. It then fails almost immediately, reporting “There was a problem downloading the installer. Please try to download and run it again.”
When running this at home, there are no problems. When running it behind a proxy server,t he same issue happens every time. Reading through the forums show that this has been getting reported for quite some time. I have no doubt that there are organizations without this problem – presumably they are not running behind proxy server configurations. But proxy server usage does not qualify as obscure in any way.
The in-application proxy configuration works fine. But the installer file needs to download another file to complete the installation (for some reason). This download will fail 100% of the time behind a proxy. It seems that the easiest solution will be to stop using the small “installer” exe, and instead directly offer the file the installer is trying to download. If we had a direct link to that, then it would present no issues.
Marc
thanks for the comment. I appreciate the use of the word ‘obscure’ might be odd – what I mean to say is that there are many different types of environments in corporate and education markets – sometimes the Desktop works faultlessly, sometimes it doesn’t.
There are a number of work arounds that we can offer to Livescribe users – so if you want to know more contact me via the Smartpen website. We also have access to the major version updates (i.e. LD_2.0.2) – again if you need this, please let me know
Mark