Comments on: NEW Livescribe Desktop Version Released – v2

By: Mark Parker

Mark Parker — Wed, 10 Nov 2010 05:08:35 +0000

Elyssa,
Please contact Livescribe support – cs@livescribe.com

cheers Mark

By: Elyssa

Elyssa — Tue, 09 Nov 2010 20:59:05 +0000

I have recently bought myself a Pulse smartpen but have not been able to use it because I were having trouble downloading the latest online version of the software. The installation file downloads almost to the end and then gives an error.
Can you please send me a link to download an offline installer for the latest version?
I would really like to use my pen, but if this matter cannot be resolved I will have to return it.

By: Harvey Hanson

Harvey Hanson — Tue, 06 Apr 2010 07:29:02 +0000

Hi all, saw this a while ago while I was looking for the offline installer too.
I finally got someone from LiveScribe support to give me a link so thought this may help someone else out, this link worked as of 06-April-2010 so hopefully won’t change (its version 2.02):
http://www.livescribe.com/downloads/support/LDWin_202_36162.zip

By: Harvey Hanson

Harvey Hanson — Fri, 02 Apr 2010 15:12:45 +0000

Did you ever find a download, this would be really useful as I am having the same problem, and version 2.02 does not seem to have an offline installer.

Thanks

By: Mark Parker

Mark Parker — Sat, 16 Jan 2010 21:32:46 +0000

Hi Sean,
We’re actually an Australian distributor for Livescribe – so I don’t have any of your details other than your email address. You can either email them at cs@livescribe.com or send me some information regarding the issue you’re having as I might know a resolution – support@smartpen.com.au

By: sean

sean — Sat, 16 Jan 2010 17:07:04 +0000

I need instructions to get the download to work, please help! This level of service is crap!!

As part of the original registration process, you have my email address and have recieved nothing. I bought this to use for my MBA classes, and here I am, why after downloading the program won’t work.

By: Mark Parker

Mark Parker — Fri, 15 Jan 2010 20:54:08 +0000

Hi Bruce,
I’ll do this later today (Australian time)

Mark

By: Bruce Cannon

Bruce Cannon — Fri, 15 Jan 2010 07:50:52 +0000

Hi Mark:

Can you post proxy workaround info here?
And a link to the full installer?

Thanks,

Bruce

By: Mark Parker

Mark Parker — Thu, 14 Jan 2010 23:15:24 +0000

Ryan
If you need the v2 full download rather than the installer then I can help you
There is another proxy workaround that may solve any problem you’re having. Please let me know if you’d like more information.

cheers

Mark

By: Ryan

Ryan — Thu, 14 Jan 2010 23:10:38 +0000

Agreed Bruce! This was purchased for work and now it is worthless to me. Livescribe needs to get their act together… such a great product and yet they alienate a large base of the folks that are more apt to use it. Note to anyone from Livescribe that sees this: Fix the proxy issue, setup a static download link to a full installer for folks and moderate your forums a little will ya!?! (Of course if they aren’t active on their own forums nor reply to customer service e-mails, then they will not see this post.)