Comments on: Windows 7 and Livescribe Pulse Smartpen

By: Mark Parker

Mark Parker — Tue, 15 Nov 2011 08:30:36 +0000

CJ,
It really depends on your requirements. If you give me some more information we can probably provide some feedback

cheers Mark

By: CJ Ley

CJ Ley — Thu, 10 Nov 2011 12:17:58 +0000

I purchased an 8 G smartpen about 6 months ago and am about to start using it on a windows based tablet- the reason being, that I will use the USB slot, so that I can rename files on the spot while I am mobile.

Any good file renaming tips?

Kind regards

By: Mark Parker

Mark Parker — Tue, 08 Nov 2011 22:03:30 +0000

Hi Gel
I would suggest contacting your local place of purchase and getting them to assist with a warranty replacement. It sounds like the battery might have failed – but this needs to be confirmed.

cheers Mark

By: Gel

Gel — Sun, 06 Nov 2011 15:41:42 +0000

i have not used my Pulse smartpen for about a month now, and it doesn’t open at all this time.i have been charging it by connecting to the laptop, and it scares me now that nothing appears at all, though the laptop senses that it is connected. Is there any place I could ask for assistance in fixing/checking it?

By: Mark Parker

Mark Parker — Tue, 16 Feb 2010 23:32:41 +0000

Greg
I understand your issues and in the interests of transparency I’ll publish your post.

Your comments on this post and the post re the CEO visit in some cases are incorrect. You’ve raised another issue here that is solvable.

As I’ve noted previously, Livescribe is aware of issues like date formats and is working to fix this. I’ve not seen this date reset issue nor has anyone else reported it.

Version 2 of the Desktop runs as expected with plans in place to address known issues. Livescribe has adopted a common, and perfectly reasonable approach to their development and customer service.

By: Greg

Greg — Tue, 16 Feb 2010 23:05:36 +0000

Some issues..lots of issues and LS have in no way been very open about it. The major issues is that LS seem to do no real QA testing of the software at all.
Two points for v2 that replaces the 1.7 version..
-when upgrading there is a good chance that all your session dates will be changed to 01/01/0001
-once you upgrade, and i use the term loosely, as many have had huge problems even getting the update to work, you might not be able to print PDFs.
And what does LS support say to work around problems like PDF Printing – “Set your regional settings to American”
Yeah great fix that is.. still no fix for all the dates that get screwed up, but LS still has the same download available to anyone that wants to update, they have not bothered to remove it so it does not cause problems for others or to fix it.

So any testing if there is any, is only tested on their machines, and when they find that all the other people in the world that live beyond the borders of the USA have a problem, their answer is “change your computer to american format”.. this is a great help to your accounting software that you then open and it goes WTF?!?

If you have 1.7 stick with it and do not go to v2.. the only point to version 2 really is so you can use the App Store.. and with the App Store you can pay money to play cards, roll dice, learn the USA states, not much else.. an entire year wait for this development.. they would have been better off spending the time building a better app for users

By: --David

--David — Mon, 11 Jan 2010 14:40:22 +0000

While I agree a direct link to the software would have been helpful, I must applaud you, mark, for your reply to Rob, even after he he talked down to you. There is no reason why someone responding to a post should act in the manner Rob did. All that being said, if it’s possible in future posts, could you post a direct link to the software in question? It may not matter, but I had to jump through some hoops to get the software, as the link you provided took me to a KB page and I had to poke around to find the actual d/l page. Thanks for your help!

By: Mark Parker

Mark Parker — Thu, 07 Jan 2010 20:49:26 +0000

Hi Rob,
There have been some issues with v2 of the Livescribe Desktop – Livescribe has been very open about this. I’m not sure I understand your comment about going back to v1.7? This post refers to v1.7 which was the current version at the time the post was written.

Mark

By: rob

rob — Thu, 07 Jan 2010 14:21:12 +0000

The new version of the software (v2.x) is a fricking DISASTER!! I have owned this product for over a year and really liked it until the recent version. Now you say to get go back to v1.7 “go to livescribe web site and follow the links through support…). Have you actually tried to do that? You can’t find it. Give us the direct link to v1.7 you moron! Your support is absolutely terrible. I used to recommend this device now I tell people to stay away.

By: Marlene Perry

Marlene Perry — Wed, 04 Nov 2009 21:20:37 +0000

How is smartpen future proofed for new MS products, i.e. if you have purchased Smart Pen Plus…. you are in luck….. if not…. not good!
can you upload the software to more than one pc or laptop for utmost flexibility at work?
regards, Marlene