In the past few weeks we’ve had a number of customers (<5) contact us reporting a “System 3” error on their Livescribe pens. We’re also aware that the Livescribe Forums contain reference to this error but no proven fix.
Working through our regional partner BigAnt, we’ve been able to determine a fix for this problem. Please contact us via support@smartpen.com.au if you have experienced this error.
i have system 3 problem. Please let me know how to solve it.
Comment by Vivian — May 22, 2009 @ 6:37 am |
Hi Vivian,
I notice from your email address that you’re in Malaysia. If that’s the case I can put you directly in touch with the KL team and they’ll be able to help you out. Would you like me to pass your details onto the local team?
Comment by Mark Parker — May 22, 2009 @ 6:41 am |
Hi, I think I also have a problem with the system 3 as well.
I just bought the 1 Gb smart pen a month ago. And I recently just updated the firmware. I noticed now that every time I fully charge my smart pen it shuts off after 30 mins from taking out of the doc. I tried manually resetting it but the problem keeps precisting.
I think the battery may be dead but I’m not sure.
I just bought it and I loved it while it was working. . .
Comment by Jeffrey Hirai — August 13, 2009 @ 5:54 am |
Hi Jeffrey
Where did you buy your pen? If you can tell me i’ll connect you to the right helpdesk
Comment by Mark Parker — August 14, 2009 @ 7:30 am |
I have a brand new Livescribe smartpen 2gb that has not worked since the first 5 minutes after asking me to download an update. I am getting the system 3 error. Please advise. I haven’t heard from customer support. I have Windows Vista 64-bit and need the master reset program.
Do you know if you need to uninstall the software to reset everything as well? I think the problem is with the demo pages I did.
Thanks,
Jack
Comment by Jack — August 24, 2009 @ 2:32 am |
Hi Jack,
I’ve sent you an email to see whether we can help solve your problem.
thanks for visiting our blog
Comment by Mark Parker — August 24, 2009 @ 5:04 pm |
I’ve had the smartpen for an hour. Now I can’t plug the smartpen into the dock and everytim I touch the paper error 3 displays on the screen. How can I fix this Issue?
Comment by steve — August 27, 2009 @ 4:43 am |
Hi Steve
Have you checked on the Livescribe Knowledge Base? Try http://www.livescribe.com/cgi-bin/WebObjects/LDApp.woa/wa/CSKBPortalPage
cheers
Mark
Comment by Mark Parker — August 27, 2009 @ 8:41 am |
Hi, I also have the error 3 problem, and need a fix.
In the first 5 mins, I too, downloaded an update, and now it cannot transfer anything to the computer. All of the other pen functions appear to work perfectly.
Comment by esk3 — September 30, 2009 @ 12:36 pm |
my livescribe pen isnt working. it wont upload onto my computer
Comment by benjamin rhodes — October 5, 2009 @ 5:12 am |
Hi
I would like to know if the smartpen has audio record facility.
Also appreciate if you could let me know where i could purchase same in Kuala Lumpur and also have customer after sale support service.
many thanks!
chris
Comment by chris — November 23, 2009 @ 1:12 am |
Hi Chris,
The Livescribe Smartpen does have audio recording capability.
In Malaysia, please try our friends at BigAnt – http://www.ebigant.com
cheers
Comment by Mark Parker — November 23, 2009 @ 11:23 am |