Put Down Your Gadget and Pick Up a Smartpen

A recent article on the Wall Street Journal talked about the need for workers to put down their smartphones and tablets and start doodling.

Employees at a range of businesses are being encouraged by their companies to doodle their ideas and draw diagrams to explain complicated concepts to colleagues.

This is a point we clearly believe in and we’d take that a step further and say use a Livescribe smartpen so you can capture audio with your writing – and then move this into the digital world.

Even with advanced gadgets such as smartphones and tablets, “the hand is the easiest way to get something down,” says Everett Katigbak, a communication designer at Facebook

Many of our corporate clients already realise this – the fact remains that workplace communication and knowledge sharing is built around verbal conversations – and Livescribe smartpens capture this and via the digital writing platform allow this critical knowledge to move into the work digital world.

Using Post-It Notes to Create Interaction

Something else caught my eye in the article – this picture

Post-It Note Doodles

A workplace using Post-It notes to create interaction, to spark the creative side.

We’re holding a half day strategy workshop for Smartpen this week – mapping out our social marketing efforts in the run up to the Spectronics Inclusive Learning Technologies event and into the second half of the year – this got me thinking about how we can use Livescribe Sticky Notes to help this process.

Our plan now is to still use flip chart paper to craft the strategy week by week – but we’re going to use sticky notes to add strategy clues to each week – so in a few weeks time once we’re deep in it – we’ll be able to refer back to the sticky note and re-listen to what we were discussing at the time. If you recall an earlier blog post i wrote about Craig Leaney – this is kind of the same but we’re moving the content from the paper into the digital world, and also dynamically onto our planning sheets.

I’ll share some photo’s once we’ve completed the session.

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Dropbox and Livescribe Integration Now Available

Last week, Livescribe has announced that Dropbox cloud storage is available with its Echo smartpen.

What this means is that we can now take our written notes and synchronised audio and have this automatically uploaded to Dropbox – increasing the flexibility and useability of your digital writing platform. We’ve spoken to hundreds of Dropbox users across Australia and New Zealand and based on their feedback – this will be a very popular addition.

Set Up Dropbox and Livescribe

If you want to know how to set this up, check out this tutorial video of how to setup and use the Dropbox integration with an Echo smartpen.

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Feedback from the field – Livescribe smartpen Takes Consulting to New Levels of Value

One of our Australian Livescribe customers shared a really interesting story with me last week about how he uses his Livescribe smartpen to enhance the value of the consulting services he provides his clients.

Craig Leaney is a management consultant focused on sales team development. In a recent strategy session with a clients leadership team Craig facilitated a broad discussion across a number of key areas where the business is looking for improvement. One of Craig’s key skills is his ability to listen and ask probing questions – a job made much easier because his smartpen is capturing the audio.

“The real value Livescribe gave myself and my client was the format of my digital notes – it wasn’t just an audio file, or basic notes, its the interactive PDF – theres no barrier to being able to read and listen to the meeting – this allowed all of us to recap in a much deeper way.”

How Has the Echo smartpen Helped?

To understand how Craig has redefined his value paradigm we must first look at how he would previously conduct sessions and provide feedback:

  1. Convene strategy session with client and key knowledge holders
  2. Chair the session and also take copious notes – both written and mental
  3. Finish session – rush to airport or back to office – check emails, get caught up in the rest of his day, forget some but not all mental notes
  4. Eventually type up session report and key findings for client

Now, lets look at Craig’s new value model – basically the same process but with the added involvement of Craig’s smartpen

  1. Convene strategy session with client and key knowledge holders
  2. Chair the session BUT, rather than trying to take copious notes – write bullet points and also use bookmarks as important points emerge or when the discussion goes off in new directions
  3. Contribute fully to the session – asking probing questions and ensuring the group keep a dynamic, engaged discussion going
  4. Finish session – immediately share notes and audio with client using Livescribe Connect – rush to airport or back to office – catch up on emails, then go over notes using paper replay to recall salient points, noting further thoughts and ideas
  5. Using MyScript for Livescribe, convert expanded notes into editable text and finish report for client – report includes a copy of the interactive PDF

Key Business Results

Craig shared some really interesting insights with me about the impact of his Echo smartpen.

1. More Engaged - Craig found he personally was far more engaged in the session with his client – really leveraging his expertise to add a new level of value to the project

2. Client has rich content to reuse - the client has reused the interactive PDF over 17 times since the session – using it to recall key points and ideas as they turn action items into real action

3. Ideas shared throughout the organisation - the session generated over 20 key action items for the leadership group to own and take further. By using the interactive PDF the leadership group has been able to take these ideas, plus the interactive PDF down to field level – sharing ideas and generating a further 34 follow up tasks and business improvement ideas

Summary

From Craig’s perspective – he’s taken his role of strategic advisor to a totally new level – helping the leadership group flesh out key ideas but also capturing and sharing this in a simple, easy to reuse way.

Do you have a story to share?

In April and May, we’re conducting a series of Pencast interviews with Livescribe smartpen users from across Australia and New Zealand. If you’d like to share a story, check out this blog post.

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Inclusive Learning Technologies Conference 2012

Did you know that Livescribe and Smartpen will be exhibiting and speaking at the Spectronics Inclusive Learning Technologies conference – 22 – 25 May 2012?

We’ve organised a large exhibition area where we’ll be focused on showcasing the Livescribe product and its power, plus doing demo’s, helping new users get up to speed, as well as showing the entire product portfolio. The conference is great for us given our strong focus on education, and particularly how the Livescribe smartpens help:

  • Students with learning and communication difficulties, and
  • Teachers and parents who work with these students.

Spectronics Inclusive Learning Technologies Conference 2012

New Product Announcement

Given the nature of the audience, we’re also using this event to launch a new addition to the Livescribe range of dot paper products – this will be exciting for the audience as it’s a real showcase of how the Livescribe smartpen helps teachers, students, and parents – creating a truly inclusive environment.

Teach It Once

As part of the conference program I’ll also be sharing customer stories and experiences from around the world about how teachers are using Livescribe smartpens to help students learn anytime, anywhere. The full timetable of sessions (including my own) can be found here.

We’ll be releasing more information about our special offers in the coming weeks – follow us on Facebook and/or Twitter to keep up to date.

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Announcing Pencast Interviews with Business Users

We’ve been getting a lot of positive feedback from the business community over the past few weeks – stories we’ve often shared via the blog. These stories often help other business people who aren’t sure whether they want a Livescribe pen understand the value the smartpen can provide to their business life.

As such, starting in April and running through to the end of May, we’re going to be conducting a series of pencast interviews with business users across Australia and New Zealand.

What’s a Pencast Interview?

Basically I’ll be meeting with business users and asking the user a series of questions about what their job and business activities and how the Livescribe smartpen is helping them.

What I need are volunteers who are prepared to invest 30-45 minutes of time to answer some simple questions about how they use their smartpen.

If you’d like to volunteer to share your story, contact me via comments here or via email, phone, or one of our other social channels.

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Using Livescribe Smartpens to help Corporate Communications

I had the opportunity to train a group of corporate communication professionals recently on the Livescribe Echo smartpen. The company they work for has rolled out a smartpen for each person in this group.

What was interesting about this group was how they’ll be using their Smartpens. Being involved in corporate comms means they are interacting with a diverse range of stakeholders around the work their firm does (think large infrastructure projects). These stakeholders can range from government, industry, technical experts, and community groups.

The key requirement where they identified value was around the need for them to capture accurate minutes and notes from meetings.

Where Could the Digital Writing Platform Help?

As we dived into training the group started identifying areas where Livescribe would bring value to their day to day work lives. The key points they felt would benefit included:

  1. Accuracy of meeting notes and stakeholder meetings - given the nature of the work they do, accuracy of what was discussed or agreed in meetings is paramount
  2. Recall of complex/technical terms - the comms professionals often find themselves in the midst of highly technical discussions with groups of experts from various fields.
  3. Compliance - in some situations, the professional are compelled to have audio recordings of meetings – notes and audio simply adds to this compliance.
  4. Speed - the users are able to instantly share notes or combined with MyScript for Livescribe, convert their hand written notes into editable text thereby distributing meeting minutes fundamentally faster than they can with a dumb pen and paper.

Key takeaway points

  1. Connect will allow them to distribute notes and audio to key stakeholders in meetings
  2. Where they need to generate very accurate records of meetings – the pen is crucial
  3. In highly technical meetings they don’t need to worry about trying to write down or understand technical terms or words – they can listen to the audio later to create an accurate transcription
  4. By using MyScript, the user can significantly reduce the time gap from meeting to minutes distribution

Conclusion

Accurate note taking and real engagement in meetings remains a critical priority for companies – Livescribe smartpens as a digital writing platform provide the right foundation for this to happen.

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Further Thoughts on Sharing Your Digital Notes

Recently I shared some thoughts and ideas from the business community around how to extend the functionality of Livescribe’s digital writing platform.

I was thinking some more about how we share content that has been created by our Smartpen. In a training session yesterday with a group of corporate comms professionals I used my pen with a trainee and we captured a 45min session as a way of showcasing the power of Livescribe Connect and interactive PDF’s, but also to share the training content so the new users can refer back to it.
 
The problem we ran into though is the PDF file size isn’t email friendly! The file size ended up quite large. This got me thinking about how we’d get around this.

My thoughts were we need an option where we can have the PDF hosted on a service like YouSendIt and an email sent to the recipient to download the file.  
 
Maybe we can extend Livescribe Online to allow a user to host these PDF’s in a time limited manner? Ultimately though we’d need to allow Connect to integrate to internal resources or even private clouds so as to overcome issues around corporate security.

The ultimate outcome though would be (i) Create content from 90min meeting, (ii) launch the command line, (iii) select upload and email, (iv) select recipients as per normal – and we’re in business.

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